Frequently Asked Questions
Everything You Need to Know
Find answers to common questions and get the information you need about our services, products, and policies.
How Do I Request a Refill?
Refills are simple! We don’t offer auto-refills, but you can easily place a new order anytime by visiting our Shop Page.
What Is the Status of My Order?
Once your telehealth consultation is approved, your order will be processed within 3–10 business days. You’ll receive tracking information via email from UPS or FedEx once your order ships to the address provided during checkout.
How Do I Schedule an Appointment?
Scheduling your appointment is easy! After placing an order, follow the New Patient Process instructions on the Thank You page to book your telehealth consultation.
What’s the Difference Between Vitamin Injections and Oral Vitamins?
Vitamin injections offer several benefits over oral vitamins:
- Higher Absorption: Nearly 100% absorption compared to the minimal absorption of oral vitamins.
- Fewer Side Effects: No digestive discomfort, such as nausea or constipation.
- More Effective: Higher dosages are tolerated with minimal side effects, delivering longer-lasting results.
Which States Can You Ship Products To?
We ship to most states in the U.S.; however, certain state restrictions may apply (e.g., CA, AL). For more details, text our customer service team at (813) 436-1236.
Is At-Home Therapy Safe?
Absolutely! Our at-home therapy kits are extremely safe when you follow the step-by-step instructions and watch the ‘How to Self-Administer’ videos. All kits are fulfilled by an FDA-regulated facility for your peace of mind.
Are There Any Side Effects?
Side effects are rare when our therapies are administered correctly. Contraindications will be discussed during your consultation. If you experience an allergic reaction or other medical emergency, call 911 immediately.
How Do I Store My Kit?
Follow the storage instructions included with your shipment to ensure the quality and effectiveness of your kit.
What Is the Return/Refund Policy?
For detailed information on our refund and return policy, please review our Refund and Return Policy.
Where Is the MRJ Medical Office Located?
MRJ Medical Associates is a healthcare company with its home office, Age Management Optimal Health & Wellness, LLC, located at:
1601 W Platt Street, Tampa, Florida 33606.
We have been proudly serving patients since 2005.
